The customer registers the purchase order himself through our website, and the purchase order number appears to him after successfully completing all the steps. During the registration of the purchase order, the customer chooses the time to receive the order from three to five working days according to the dates available for execution on the website while registering the order.

An email is sent to the customer with the details of the purchase order, and a message is also sent to the customer on the phone number registered with the order stating the order number.

The customer will be contacted if the data needs to be completed before confirming the order. We have the right to cancel the purchase order at any time if we are unable to reach the customer.

Implementation shall be carried out at the address registered in the purchase order only and at the time specified for the customer while registering the purchase order.

The customer's signature on receipt constitutes his agreement that the product is in good condition and with all its components.

In the event that the customer desires to make a return from our company, he should contact customer service 01030220052 01030220054 to register a return order, within 14 days from the date of receipt. During registration of the return order, the transportation fees for withdrawing the return that will be collected will be made clear to the customer when the driver receives the return.

Responsibility for the safety of the return falls on the customer until the product arrives at our warehouse for inspection and receipt. In the event that the store refuses to receive the return due to the fact that it has defects, a deficiency in its contents, the lack of integrity of the carton, or any other reason that would make it impossible to resell it to other customers, it will be sent to the customer again after sending the customer an email stating the rejection. Return or send a text message to the customer on the mobile number registered in the order.

The customer’s national number must be obtained in the event of registering a purchase order with a value greater than fifty thousand pounds, in accordance with the provisions of Article 12 of the Value Added Law No. 67 of 2016, and in accordance with Article 13 of the Executive Regulations of the Value Added Law No. 67 of 2016, and in accordance with Article 2 of the Ministry’s decision. Finance No. 623 of 2018. Mr. Light has the right to cancel the purchase order if the customer refuses to send his national number.

The customer will be contacted through the work team if there is a need to complete the data that the customer entered.

In the event that it turns out that the data provided by the customer while registering the purchase order was wrong and incorrect, Mr. Light Company has the right to cancel the purchase order.

In the event of a manufacturing problem with local products within 30 days from the date of receipt by the customer, the customer will coordinate with the manufacturing company by communicating with Mr. Light customer service 01030220052 01030220054 to coordinate a visit to the customer from the manufacturing company to write a report on the problem and based on this report the product will be serviced or replaced or The product is in good condition, in accordance with the Consumer Protection Law.

In the event that there is a manufacturing problem with the imported products that were imported through Mr. Light Company within 30 days from the date of receipt by the customer, the customer will be coordinated with Mr. Light Customer Service by calling 01030220052 01030220054 to coordinate a visit to the customer from Mr. Light Company to write a report on the problem and based on this report. The product will be serviced or replaced or the product is in good condition in accordance with the Consumer Protection Law.

In the event that the customer wishes to exchange or return the product, the customer will bear the value of the shipping costs, in accordance with Article 40, paragraphs 1 and 2 of the Consumer Protection Law, in addition to the value of the price difference between the products in the case of exchange, within a maximum period of only 14 days from the date of receipt. If the period exceeds 14 days from the date of receipt, the customer will bear the deduction of administrative expenses from the value of the product, conditional on the approval of Mr. Light’s customer service department to accept the return.

If the customer wishes to cancel the purchase order after paying within (24 hours) from the date of the order, the amount paid will be returned to the same payment account used in the purchase order after deducting administrative expenses from the total amount. It may take a period of up to 30 days as a minimum to return the amount once again. Other.

If you breach these Terms of Use and we take no action, we will continue to be entitled to exercise our rights and remedies in any other situations where you breach these Terms of Use.